Terms & Conditions
CSS Cleaning Equipment is the online trading name of Crop Services (Scotland) Ltd (Registered in Scotland Number 106517) Spylaw Road, Maxwellheugh, Kelso TD5 7DL. You the customer agree to purchase goods from the CSS Cleaning Equipment subject to the following terms and conditions which will apply to all transactions.
You must be 18 years and over and must complete the online registration process to purchase goods from CSS Cleaning Equipment. Your details will not be released to any third party.
Ordering, Price and Payment
The Prices as shown on the CSS Cleaning Equipment website are the current stated prices for that product. The prices will be fixed at the point of completing the transaction (payment).
Where applicable, prices include Value Added Tax.
Goods are subjetc to availability, if any goods are not available you will be contacted via email to offer you an alternative product.
Occasionally, an error may occur and goods may be incorrectly priced in which circumstances we will not be obliged to supply the goods at the incorrect price.
Payment for the whole price of the goods you order will be requested via Paypal on the day of order to cover the costs of goods and delivery. Methods of payment are as stated in the checkout and must be received before your order can be processed.
On delivery the goods must be inspected by you or someone on your behalf and a valid signature will be required. The contract of sale is not complete until you accept the goods at the time of delivery.
You are within your rights to refuse part or all of the goods before signing the dispatch note. CSS Cleaning Equipment will not be held responsible for any loss or damage caused to the goods after the contract of sale has been concluded.
All goods will be delivered in accordance with your order usually within the stated delivery time. Standard delivery will be 3-5 days.
Missing or damaged goods must be reported within 24 hours of delivery. On assembly, should a part be missing please report to us with a description and we will despatch replacement goods.
Goods refuse to the carrier will be automatically refunded to you the customer to the credit/debit card used to make payment, upon safe return of the goods. This can take up to 7 days to process.
All goods must be returned within 7 days of the delivery date at a cost to you and will be inspected before a refund is made. It is responsibility of the customer to take reasonable care of the goods. Any damamged or neglected goods whilst in the care of the customer may result in a claim. If in resalable order then no charges will be made and your refund will be in full.
If your machine is within 1 month old you are entitled to a replacement or refund from your retailer if you are not completely satisfied. CSS Cleaning Equipment contact details will be contained on your proof of purchase. If your machine is over 1 month and under 24 months old it may be covered by the Nilfisk domestic pressure warranty. This covers your domestic machine for 2 years from date of purchase, for domestic use. To have your machine inspected by a trained service engineer contact CSS Cleaning Equipment through the website. Before contacting please enbsure the following:
* That you have a valid proof of purchase within 2 years
* That the pressure washer has not been used for rental or used commercially in any other way.
* That defects are attributed to flaws in material or workmanship. (wear and tear, misuse and abuse are not covered by the warranty)
* That the directions of the instructions manual have been thoroughly observed.
* That the machine has not been exposed to abuse, such as knocks, bumps and frost.
* That only water without impurities has been used in the machine.
* That you know the model name, part number and serial number, which can all be found on the machine specification plate.
* That the faulty components are covered by the terms of the warranty. Typically the hose, gun/trigger and lance are not covered by the warranty.
Offers and Promotions
CSS Cleaning Equipment will have Special Offers and Promotions from time to time. All emails invoices will show the promotion, special offer price. Please check invoices at time of order.
These terms and conditions and the documents produced in accordance with it comprise the entire agreement between you and CSS Cleaning Equipment. This contract shall be governed by and interpreted in accordance with Scottish Law.
Goods are intended for use in the UK only and we cannot confirm that the goods comply with any laws, regulations or other standards applicable outside the UK. All goods are sold in accordance with manufacturer's specifications and are subject to any qualifications, representations or instructions contained in the documentation associated with goods.
We shall have no liablity to pay any money to you by way of compensation other than any refund we make under these conditions. Our liablilty to you shall not in any event include losses related to any business of yours, such as loss pf profits or business interruption, neither will we be responsible to you for any other loss which is not a foreseeable consquence of us being in breach of these Terms and Conditions or our legal duties.
This does not affect your statutory rights if you are a customer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.